Patient Resources
Find answers to common questions about appointments, services, billing, confidentiality, and emergency resources at Helios Psychiatry and Counseling.
For questions not listed here, please contact our office at 586-863-4000.
FAQ
Our mission is to provide compassionate, evidence-based mental and behavioral health care to individuals and families in our community. We strive to empower our clients to achieve their full potential and lead fulfilling lives.
We are located at Helios Psychiatry and Counseling - Troy and Helios Psychiatry and Counseling - Chesterfield.
Our clinic is open Monday through Thursday from 9:00 AM to 6:00 PM, and Friday from 9:00 AM to 4:00 PM. Some providers also offer evening and weekend appointments upon request.
Yes, we accept most major insurance plans. You can contact our office to review or you can also contact your insurance provider directly to verify eligibility and benefits. See our current insurance list on our website's Insurance tab.
To schedule an appointment, call our office at 586-863-4000, select option 3 for the Intake Department, and request “New Patient” information. You can also visit our website at https://www.heliospsych.com/, go to Forms, and fill out the appropriate intake packet. There are Adult and Minor Forms. You will also be asked to provide a copy of your ID and current insurance card, front and back.
If you are under the age of 18 years old or have a court-appointed guardian, your parent or guardian will need to call our office at 586-863-4000, select option 3 for the Intake Department, and request “New Patient” information. They can also visit our website at https://www.heliospsych.com/, go to Forms, and fill out the appropriate packet. There are Adult and Minor Forms.
Helios providers can complete a mental health evaluation and provide you with the medical document from your appointment(s). We cannot sign forms stating that you should get your license reinstated.
Helios providers can complete a mental health evaluation and provide you with the medical document from the appointment. We cannot write a letter or sign any form(s) stating you should get custody of your child(ren).
FAQ
We offer a wide range of mental and behavioral health services, including:
Please note that groups run intermittently and they can have different focus points. Please contact the main office to get the most up-to-date information.
Yes, we have a team of experienced clinicians, both medication providers and talk therapists, who specialize in working with children and adolescents.
Yes, we offer telehealth appointments for clients who prefer to receive care remotely. Please note annual in-person appointments may be required based on insurance and individual patient needs.
No. Due to safety concerns, your vehicle will need to remain in park for the duration of the appointment. Your provider may ask you to pull over and park your vehicle or reschedule your appointment to a time where you can be completely safe and not distracted.
Maybe. Some insurance company policies and certain medication prescribing requirements require in-person appointments. Please inquire with the main office at 586-863-4000, select option 3 for the Intake Department.
Psychiatric Medication Management focuses on using prescription drugs to balance brain chemistry for symptom relief, while Talk Therapy, also called psychotherapy, uses conversation with therapists, social workers, psychologists, or counselors to explore thoughts, behaviors, and emotions, build coping skills, and address underlying issues. The best approach is often a combination of both for comprehensive care.
At Helios, we tailor each treatment plan to the individual patient, which means that the length of treatment depends on each individual's needs.
We try our best to match you with a provider who meets your personal and scheduling preferences and has open availability. However, sometimes due to insurance issues, scheduling conflicts, or if a clinical provider's caseload is at capacity, we may not be able to offer your initial choice in provider. We will do our best to explain what we can provide within Helios or through an external referral to another clinic.
At Helios, we want to ensure all patients have a connection with their provider. If you do not feel that connection forming, please contact the main office at 586-863-4000 and let a staff member know that you would like to be transferred either to another Medication Management Provider or Talk Therapist. You will be asked questions about the type of provider you are looking for, and we will try to match you appropriately.
Eye Movement Desensitization and Reprocessing (EMDR) therapy is a structured, 8-phase psychotherapy designed to alleviate distress from traumatic memories by using bilateral stimulation, such as eye movements, taps, or tones, while focusing on disturbing events. It helps the brain reprocess memories, replacing negative beliefs with positive ones without requiring detailed, extended trauma talk.
Yes, for a Family Therapy session, it is recommended that the entire family be present. If a patient is interested in having just one family member attend a talk therapy session, we are able to accommodate; however, this is considered Individual Therapy from a Family Systems Perspective.
Transcranial Magnetic Stimulation (TMS) is an FDA-approved, non-invasive procedure that uses gentle magnetic pulses to stimulate nerve cells to improve symptoms of depression and other mental health conditions.
Spravato is an FDA-approved nasal spray for use in treatment-resistant depression that is administered in office under the supervision of a prescriber.
Yes, a provider can complete FMLA paperwork for established patients, which is up to the individual provider to review with you personally during your appointment.
Yes, a provider can complete Social Security Disability paperwork for established patients, which is up to the individual provider to review with you personally during your appointment. Helios can also provide your medical records upon request to you or a third party with an up-to-date Release of Information form.
Yes, a provider can send your medical records to a probation office or court with an appropriately filled-out Release of Information form. A provider may also elect to provide a general progress review letter for established patients.
Yes, a provider can complete a clinical support letter for an emotional support animal for established patients, which is up to the individual provider to review with you personally during your appointment. Please note that Helios providers do not provide training for a trained service animal.
Following ADA guidelines, all trained service animals are allowed in the clinic once staff verify that the animal is trained to do a specific task that meets humanitarian requirements for safety reasons. We ask patients with trained service animals to inform Helios prior to bringing them to the clinic so appropriate accommodations can be made.
Helios does not allow Emotional Support Animals in the clinic as we adhere to Trauma Informed Care practices and believe in creating a safe setting for all persons who come to the clinic office.
Once a patient is discharged from the Medication Management line of service, the provider may elect to provide a 3-month supply of medications to allow for adequate replacement services to be found. This may vary based on the type of medication being prescribed and the details surrounding the reason for discharge.
Our clinical providers work with trained Medical Assistants and Reception staff to help provide a rapid response. A clinical provider will try to respond to patient inquiries as soon as they are able; typical response time is 24-48 business hours, with variations based on the individual provider's schedule.
FAQ
We accept cash, personal checks, and credit cards. We also accept payments from HSA/FSA accounts.
Yes, we offer a sliding fee scale based on income and family size. Please contact our office for more information.
We require 48 hours notice for cancellations. Missed appointments or late cancellations may be subject to a fee.
FAQ
Yes, your privacy is our top priority. We adhere to all state and federal laws regarding patient confidentiality. Helios is HIPAA compliant and adheres to all HIPAA standards and best practices. Sharing personal information with a non-guardian requires a completed Release of Information form.
FAQ
If you or someone you know is experiencing a mental health emergency, please call 911 or go to the nearest emergency room. You can also call or text the National Suicide Prevention Lifeline at 988. Helios is an outpatient clinic and does not offer 24-hour crisis care.
Helios does not have on-call clinical prescribers available after hours. Helios does not offer on-call or crisis appointments for talk therapy; however, an individual provider can work with established patients on creating an appropriate safety plan. We urge all patients who are experiencing a crisis to contact Emergency Services, go to the nearest Emergency Room, or call 988 Suicide and Crisis Lifeline, which is for anyone experiencing behavioral health-related distress.